Terms of Service

You must be at least 18 years old and able to form a binding contract. If you use Stride on behalf of a business, you represent that you are authorized to bind that business to these Terms.

You are responsible for your account credentials and for all activity under your account. Roles (coach or client) are assigned within the Service, not by your sign-in method. Notify us promptly of any unauthorized use.

Stride provides tools for coaches to manage clients, build training and nutrition programs, communicate, sell packages, and accept payments, and for clients to log activity and interact with their coach. We may add, change, or remove features over time.

Paid plans are billed on a recurring basis through our payment processor, Stripe. Free trials convert to paid subscriptions unless cancelled before the trial ends. You can cancel at any time; access continues through the end of the current billing period.

30-day money-back guarantee. If you are not satisfied with Stride, you may request a full refund of your first subscription payment within 30 days of the date that payment is charged. Contact us and we will refund it in full. The guarantee applies to your first payment only, once per account.

Outside of that 30-day window, subscription fees are non-refundable except where required by law. Cancelling stops future charges; it does not refund the current billing period, and access continues until that period ends. Upgrades take effect immediately with a prorated charge; downgrades take effect at the end of the current billing period.

Free with your IPTA certification. Eligible IPTA certification holders receive the Core plan at no cost as a benefit of certification. This benefit is not an auto-renewing paid membership and may be subject to verification of active certification.

If you use Stride to charge your own clients, those payments are processed through Stripe Connect and are subject to Stripe's Connected Account Agreement. You are the merchant of record for your client transactions and are responsible for your pricing, taxes, refunds, and disputes.

You retain ownership of the content you upload. As a coach, you are responsible for having a lawful basis to add clients and for how you use their information. With respect to your clients' personal data, you act as the controller and IPTA acts as your processor; our handling is described in the Privacy Policy. You grant us the limited rights needed to operate the Service.

Don't misuse the Service: no unlawful, harmful, infringing, or abusive activity; no attempts to breach security, reverse-engineer, or overload the Service; no uploading of content you don't have the right to share.

Stride, its software, and its branding are owned by IPTA. These Terms don't grant you any rights to our trademarks or software except the limited right to use the Service.

You may stop using Stride at any time. We may suspend or terminate access for violations of these Terms or to protect the Service. On cancellation, your data is preserved and exportable for a reasonable period, and you can reactivate at any time.

The Service is provided “as is.” Stride is coaching software, not medical advice; coaches are solely responsible for the programs and guidance they deliver. To the maximum extent permitted by law, IPTA is not liable for indirect or consequential damages, and our total liability is limited to the amounts you paid us in the twelve months before the claim.

We may update these Terms; material changes will be communicated in-app or by email. Continued use after changes take effect means you accept the updated Terms.

Questions about these Terms? Contact us at support@traineracademy.org.