Privacy Policy

Who We Are: Our website, located at https://traineracademy.org, serves as a hub for fitness professionals seeking certification and third-party study materials. We are committed to protecting the privacy of our community.

Introduction: This Privacy Policy details the personal information we collect from you, how we use it, and how we protect it. It applies to all information collected through our website and any related services, sales, marketing, or events.

Legal Basis for Processing:
We process your personal data based on several legal grounds, including consent for specific uses, contractual necessity for services requested, legal obligations, and our legitimate business interests, such as improving our services and developing new ones.

Information We Collect:

1. Personal Information You Provide to Us:

  • Account Registration: When you register for an account, we collect your name, email address, physical address, and phone number to set up your user profile. All of this information can be changed directly by the user or by an administrator if requested by the user.
  • Comments and Contact Forms: For comments, contact forms, or customer support inquiries, we collect information that you provide such as your name, email address, and the content of your messages to address your needs.
  • Transactions: If you make purchases, we collect necessary data to process your payments and comply with legal obligations, including your credit card information and purchase history. All payment information for subscriptions is held

2. Progress Tracking in Study Programs: As part of our commitment to enhancing your learning experience, our study system includes a progress tracking feature that monitors your advancement through the study materials using a points-based system. This feature is designed to provide you with immediate feedback on your learning progress and help motivate and guide your study efforts.

  • Point Accumulation: You earn points as you complete various activities within the study program, such as reading study materials, completing quizzes, and participating in interactive sessions. Each activity is assigned a specific point value that reflects its educational importance.
  • Viewing Your Progress: Your current point total is displayed in your user dashboard, providing a visual representation of your progress towards completing the course. This dashboard is updated in real-time, allowing you to see the immediate impact of your study activities.
  • Data Collection: The system automatically records the points you earn and stores this information in your profile. This data is used to generate detailed reports that help you understand your strengths and areas for improvement.
  • Privacy and Control: We respect your privacy and ensure that all data related to your progress is securely stored and handled in accordance with our privacy policy. You have the ability to view and manage your progress data through your account settings. An Admin can also view progress, but they cannot change your points or progress within the system. Changing the points and progress isonly possible by the user.

This points-based system is part of our broader educational strategy aimed at supporting effective learning and helping you achieve your certification goals efficiently. The point and score system also helps track your progress which deals with elegibility for refunds.

3. Information Automatically Collected:

  • Usage Information: Information about how you use our website, including the pages you view, the links you click, and other actions taken within our platform.
  • Technical Data: We collect certain information automatically when you visit our site, such as your IP address, browser type, and device type. This information helps us understand user behavior and improve our services.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies (collectively, “Cookies”) on our site to enhance your user experience, analyze site usage, and assist in our marketing efforts. Below, we explain how we use these Cookies and the choices you have regarding their use.

Types of Cookies Used:

  1. Essential Cookies: These are necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to  actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. Without these cookies, parts of our site will not function properly.
  2. Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and imporve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. This information helps us to optimize our website and make navigation easier.
  3. Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
  4. Advertising and Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a of your interests and show you relevant adverts on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
  5. Affiliate Cookies: We utilize cookies from our affiliate partners, including Commission Junction, Impact, Amazon, and selected others, to track sales or leads that originate from our site. These cookies are crucial for attributing commissions and ensuring that our affiliate partners can accurately reward us for directing traffic to their sites or platforms.

Managing Cookies: You have the right to accept or reject cookies. You can exercise your cookie preferences by adjusting the settings on your browser to delete or refuse certain cookies. If you choose to reject cookies, you may still use our site though some functionalities and areas may be restricted.

We encourage you to review the cookie settings on your browser and set them according to your preferences.

Changes to Cookie Use: We may update our use of cookies and tracking technologies from time to time and we will inform you of any significant changes in how we use cookies by updating our privacy policy.

Use of Your Information: We use your information to provide, improve, and administer our website, communicate with you, for security and fraud prevention, and to comply with the law. Additionally, we may use the information to:

  • Administer sweepstakes, promotions, and surveys.
  • Provide customer support and respond to your requests.
  • Send you technical notices, updates, security alerts, and support and administrative messages.

Sharing Your Information: Your information may be disclosed to third-party service providers working on our behalf, such as payment processing and data analysis. We ensure these parties are obligated to protect your information and do not use it for any other purposes. We may also share your information if required by law, to protect rights and properties, or in connection with a sale or business transaction.

Data Retention and Security: We retain personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We employ organizational, technical, and administrative measures to protect personal information within our organization, including security controls to prevent unauthorized access to our systems.

Security Practices:
To safeguard the integrity of your personal information and protect it from unauthorized access, misuse, or disclosure, we employ a comprehensive set of security practices and measures. These include:

  • Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site to prevent unauthorized access.
  • Secure Servers: All personal data is stored on secure servers that are protected by advanced firewall and antivirus technology to ensure the security and privacy of your data.
  • Regular Audits: Our security systems and processes are regularly reviewed and updated to improve our handling of personal information and to mitigate potential risks of data breaches.
  • Employee Training: We conduct training sessions for our employees regarding our data protection policies and procedures. Access to sensitive data is limited to authorized personnel only, and strict internal controls are maintained.
  • Incident Response Plan: In the event of a data breach, we have an incident response plan in place to promptly address and mitigate the effects of the breach. Affected users will be informed in accordance with applicable laws.

These measures are designed to provide a robust defense against unauthorized access to or misuse of your personal data. We remain committed to ensuring the digital safety and security of all users interacting with our platform.

International Data Transfers: Information, including personal information, may be stored and processed in any country where we have facilities or in which we engage service providers. By using our website, you consent to the transfer of information to countries outside of your country of residence.

Third-Party Links:
Our website may contain links to third-party websites or services that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to the Policy: We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

Effective Date: This policy was updated and effective as of May 1st, 2024.

Contact Information: If you have any questions or concerns about our use of your personal information, please contact us in the support chat at the bottom right of your screen or by emaling us from our contact page.

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACE CPT exam. Should you not, we'll refund your entire payment and cover the $249 exam retake fee with the American Council on Exercise.

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How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by ACE.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $249 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of sports medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CPT exam. Should you not, we'll refund your entire payment and cover the $300-$435 (whether you are an NSCA member or not) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $300-$435 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACSM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with The American College of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ACSM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NCSF CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The National Council on Strength and Fitness.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NCSF.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA nutrition exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM PES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CNC exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee.Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CSCS exam. Should you not, we'll refund your entire payment and cover the $250 - $475 (whether you fail one or both sections) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $250 - $475 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

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