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RETURNS, REFUNDS, EXCHANGES
THE PURCHASES OF ALL PDF DOWNLOADABLE MATERIAL ARE FINAL. THIS INCLUDES PDF STUDY GUIDES, CHEAT SHEETS, STUDY BLUEPRINTS, MUSCLE COLORING BOOKS, AND MNEMONICS. ALL ROOKIE PACKAGE PURCHASES ARE FINAL.
ALL PURCHASES OF FLASHCARDS AND PRACTICE TESTS ARE FINAL.
For the ALL-STAR and MVP packages, TRAINER ACADEMY has a 48-hour return policy. The amount to be refunded is the total cost of the program minus the cost of the PDF study guide ($79). You must contact TRAINER ACADEMY within 48 hours of purchase for approval of all returns. The 48-hour return policy is calculated from the date and hour of purchase.
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*If 5 or more quizzes have been taken or a Final Exam attempt has been made on any course, the entire course is non-refundable.
After initial purchase, corporate discounts will only be honored within 48 hours of purchase with proof of employment provided on purchase date. Sales promotions and discounts are not stackable.
TRAINER ACADEMY will not refund any amounts for materials, exams or retests returned after 48 hours from the date of purchase.
Exchanges are subject to prevailing price differences and are allowed within 48 hours of purchase. If a member enrolls for a revised edition of a course, NO return or refund will be offered for the discontinued course. Defective products are eligible for exchange within 48 hours of purchase.
THE TRAINER ACADEMY EXAM PASS GUARANTEE
TRAINER ACADEMY offers a guarantee that, if you enroll and complete the Online Course for certain certification programs in accordance with the terms and conditions set forth herein, you will pass your examination on your first attempt, or TRAINER ACADEMY will refund your full purchase. This money back guarantee applies to the MVP packages only and does not apply to any other products certification course.
To receive this refund, you must meet the following terms and conditions:
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- Completing all assignments in the study guide
- Listening to all chapters in the audio study guide
- Pass all quizzes and Practice tests with a score of 80% or better
- Complete all flashcards with a mastery level
- You must complete an Adult CPR/AED Certification at least 2 weeks prior to your scheduled exam date
- You must take your Personal training Credentialing exam within 8 weeks of course completion.
- Any refund must be requested from TRAINER ACADEMY member services department within thirty (30) days after taking the examination. This TRAINER ACADEMY Guarantee only applies to the failure of your Credentialing exam taken within 8 weeks of course completion and only to the fee associated with a retest.
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PROMOTIONS AND DISCOUNTS
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