Terms and Conditions

Welcome to the National Personal Trainer Academy! These Terms and Conditions govern your access to and use of NPTA’s services, products, and online content. By accessing or using any part of our services, you agree to be bound by these terms. If you do not agree to all the terms and conditions, you must not use or access our services.

1. Acceptance of Terms

1.1 By enrolling in a course, accessing our materials, or purchasing our offerings, you confirm your acceptance of these terms and your agreement to be a party to this binding contract. If you do not agree, do not use the National Personal Trainer Academy’s services.

2. Subscription Services

2.1 We offer various subscription options for our materials and courses which may be accessed on a recurring monthly basis until cancelled by you.

2.2 Monthly subscriptions automatically renew each month on the same day of the original purchase, and your payment method will be charged accordingly until you cancel.

2.3 You can manage or cancel your subscription through your Trainer Academy account settings or request a cancellation with our support team.

2.4 In the event of a price change, current subscribers will receive a 30-day notice prior to charges.

2.5 Subscription Pausing:

  • 2.5a Eligibility for Pause: Subscribers may pause their subscription for a minimum of one month and a maximum of three months.
  • 2.5b Requesting a Pause: To initiate a subscription pause, subscribers must submit a request through their National Personal Trainer Academy account profile page.
  • 2.5c Effects of Pausing: During the pause period, access to subscription-based resources will be suspended. The subscription and associated charges will automatically resume at the end of the pause period without the need for any additional action by the subscriber.
  • 2.5d Billing During Pause: There will be no charges during the pause period. The billing cycle will extend by the duration of the pause.
  • 2.5e Resumption of Services: At the end of the pause period, the subscription will automatically reactivate, and billing will resume on the new adjusted billing date which accounts for the pause duration.
  • 2.5f Cancellation During Pause: If a subscriber chooses to cancel their subscription during the pause period, the cancellation will take effect immediately without a refund for any previous payments.

3. General Account Registration

3.1 To access certain services, such as monthly subscriptions for study guides, you must create an account with the National Personal Trainer Academy.

3.2 You are required to provide current, complete, and accurate information during the registration process.

4. National Personal Trainer Academy CPT (NPTA-CPT) Certification Registration

4.1 Applying for the National Personal Trainer Academy CPT (Certified Personal Trainer) program requires a separate, more rigorous registration process.

4.2 As a CPT applicant, you must provide detailed and precise information, which may include, but is not limited to, your educational background, proof of identity, and professional credentials.

4.3 This information must be verified for accuracy at the time of application and you are obligated to update this information promptly if any changes occur during your certification process.

5. Account Responsibilities

5.1 For all accounts, whether for study guide subscriptions or NPTA-CPT certification, you are responsible for maintaining the confidentiality of your account credentials.

5.2 You agree to accept responsibility for all activities that occur under your account.

5.3 The National Personal Trainer Academy reserves the right to suspend or terminate your account if any provided information proves to be inaccurate, not current, or incomplete.

6. Account Security

6.1 You agree to immediately notify the National Personal Trainer Academy of any unauthorized use of your account or any other breach of security.

6.2 Trainer Academy will not be liable for any loss or damage arising from your failure to comply with this security obligation.

7. Fees and Payments

7.1 The National Personal Trainer Academy accepts payments through various methods, including credit cards and PayPal and more.

7.2 By subscribing to our services or purchasing our products, you agree to pay all applicable fees or charges to your account based on the National Personal Trainer Academy’s fees, charges, and billing terms in effect at the time.

8. Refund Policy

8.1 Subscriptions: Subscribers can cancel their monthly subscriptions at any time. However, fees already paid are non-refundable, except in cases of demonstrated service non-performance by the National Personal Trainer Academy, where a prorated refund may be issued.

8.2 Non-Subscription Purchases: Our refund policy for non-subscription purchases (lifetime purchase) varies by product category. Please refer to specific terms provided at the time of purchase.

8.3 48-Hour Window: All customers, whether subscribing to monthly services or making a one-time lifetime access purchase, are entitled to request a refund within 48 hours of their purchase. Requests for refunds must be submitted in writing within the specified 48-hour period following the original purchase.

8.4 Process: To request a refund, customers must contact our support team via chat support found at the bottom right of any National Personal Trainer Academy website page, or by email, with their purchase details.

8.5 Refund Method: Refunds will be processed to the original method of payment unless otherwise specified.

9. The National Personal Trainer Academy Exam Pass Guarantee

9.1 Guarantee Overview: The National Personal Trainer Academy is committed to your success. If you utilize our MVP study program subscription or Lifetime MVP study program for your certification exam and fail, you are eligible for a refund of your purchase and the additional cost of the certification exam retake for the purchased program’s official exam. We will also upgrade your subscription to a lifetime membership to continue using and ensure you pass your exam.

  • 9.1a – The NSCA CSCS retake fee, which is part of the MVP exam pass guarantee is $475 for non-members of the NSCA and $340 for members. If retaking only one section of the exam, it is $385 for non-members and $250 for members.
  • 9.1b – The NASM CPT retake fee, which is part of the MVP exam pass guarantee is $199.
  • 9.1c – The ACE CPT retake fee, which is part of the MVP exam pass guarantee is $249.
  • 9.1d – The NSCA CPT retake fee, which is part of the MVP exam pass guarantee is $435 for non-members of the NSCA and $300 for members.
  • 9.1e – The ACSM CPT retake fee, which is part of the MVP exam pass guarantee is $199.
  • 9.1f – The ISSA CPT retake fee, which is part of the MVP exam pass guarantee is $99.
  • 9.1g – The NCSF CPT retake fee, which is part of the MVP exam pass guarantee is $99.
  • 9.1h – The NASM CES retake fee, which is part of the MVP exam pass guarantee is $99.
  • 9.1i –The NASM PES retake fee, which is part of the MVP exam pass guarantee is $99.
  • 9.1j –The NASM CNC retake fee, which is part of the MVP exam pass guarantee is $199.
  • 9.1k – The ISSA Nutritionist retake fee, which is part of the MVP exam pass guarantee is $199.

9.2 Eligibility:

  • 9.2a – You must have actively and consistently used our MVP study program as your primary study resource.
  • 9.2b – Your exam confidence score within our study system must be in the green (color of confidence score inside LMS study system), indicating approximately 8,000 confidence points, before taking the certification exam.
  • 9.2c – You must notify Trainer Academy within 30 days of receiving your certification exam results if you fail the exam.
  • 9.2d – Purchases made prior to May 1st, 2024, will be subject to the former refund policy, which only excludes the additional exam cost fee paid by Trainer Academy.
  • 9.2e – Exams must be taken within 30 days of the end of your subscription or within the subscription period.

9.3 Claiming the Guarantee:

  • 9.3a – To claim under the Exam Pass Guarantee, contact our support team with official proof of your exam failure and evidence of your exam confidence score being in the green area of progress or having 8,000 confidence points.
  • 9.3b – You must request your refund within the 30-day period following your exam date.

9.4 Refund Details: Refunds under this guarantee include the cost of your total subscription or study program and the additional cost of the certification exam retake for the purchased program’s official exam.

10. Intellectual Property

10.1 – All materials, including courses, content, logos, and trademarks, are owned by the National Personal Trainer Academy or its licensors.

10.2 – You may not use, alter, or distribute these materials except as explicitly authorized through a licensed agreement.

11. License and Access

11.1 The National Personal Trainer Academy grants you a limited, non-exclusive, non-transferable license to access and use the National Personal Trainer Academy materials for your personal and non-commercial use.

11.2 This license does not include any resale or commercial use of any National Personal Trainer Academy service or its contents.

12. Limitations on Use

12.1 – You may not modify copies of any materials

12.2 – You may not use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.

12.3 – You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas or algorithms of any part of the services.

12.4 – You may not rent, lease, loan, sell, sublicense, distribute, copy, translate, modify, adapt, improve, or create derivative works from any part of the services or included content.

12.5 – You may not use the services or materials for any commercial purpose or for any public display (commercial or non-commercial).

12.6 – You may not attempt to access unauthorized areas of the services, interfere with the technical aspects of the services, or evade measures used to prevent or restrict access to the services.

13. Termination and Account Cancellation

13.1 The National Personal Trainer Academy may terminate or suspend your account and bar access to the services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the services or manually cancel through your account management page.

14. Changes to Terms and Services

14.1 We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect.

14.2 What constitutes a material change will be determined at our sole discretion. We also reserve the right to alter or discontinue any aspect of our services at any time, including, but not limited to, content, features, and access methods.

15. Governing Law

15.1 These terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect.

16. Limitation of Liability

16.1 In no event will the National Personal Trainer Academy, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

17. Dispute Resolution

17.1 You agree to first attempt to resolve any dispute informally by contacting us. If a dispute is not resolved within 30 days of submission, you or the National Personal Trainer Academy may resolve any disputes arising under these terms through binding arbitration in accordance with the provisions of this Agreement.

18. Contact Information

18.1 For any questions about these terms, please contact us here at the National Personal Trainer Academy or by chat support within the popup box at the bottom right of your page.

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACE CPT exam. Should you not, we'll refund your entire payment and cover the $249 exam retake fee with the American Council on Exercise.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by ACE.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $249 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of sports medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CPT exam. Should you not, we'll refund your entire payment and cover the $300-$435 (whether you are an NSCA member or not) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $300-$435 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACSM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with The American College of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ACSM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NCSF CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The National Council on Strength and Fitness.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NCSF.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA nutrition exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM PES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CNC exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee.Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CSCS exam. Should you not, we'll refund your entire payment and cover the $250 - $475 (whether you fail one or both sections) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $250 - $475 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

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