Terms and Conditions

Welcome to the International Personal Trainer Academy. These Terms and Conditions govern your access to and use of IPTA’s services, products, and online content. By accessing or using any part of our services, you agree to be bound by these terms. If you do not agree to all the terms and conditions, you must not use or access our services.

1. Acceptance of Terms

1.1 By enrolling in a course, accessing our materials, or purchasing our offerings, you confirm your acceptance of these terms and your agreement to be a party to this binding contract. If you do not agree, do not use the International Personal Trainer Academy’s services.

2. Subscription Services

2.1 We offer various subscription options for our materials and courses which may be accessed on a recurring monthly basis until cancelled by you.

2.2 Monthly subscriptions automatically renew each month on the same day of the original purchase, and your payment method will be charged accordingly until you cancel.

2.3 You can manage or cancel your subscription through your Trainer Academy account settings or request a cancellation with our support team.

2.4 In the event of a price change, current subscribers will receive a 30-day notice prior to charges.

2.5 Subscription updates are non-refundable, the subscription must be canceled prior to the date of update.

2.6 Subscription Pausing:

2.6a Eligibility for Pause: Subscribers may pause their subscription for a minimum of one month and a maximum of three months.
2.6b Requesting a Pause: To initiate a subscription pause, subscribers must submit a request through their International Personal Trainer Academy account profile page.
2.6c Effects of Pausing: During the pause period, access to subscription-based resources will be suspended. The subscription and associated charges will automatically resume at the end of the pause period without the need for any additional action by the subscriber.
2.6d Billing During Pause: There will be no charges during the pause period. The billing cycle will extend by the duration of the pause.
2.6e Resumption of Services: At the end of the pause period, the subscription will automatically reactivate, and billing will resume on the new adjusted billing date which accounts for the pause duration.
2.6f Cancellation During Pause: If a subscriber chooses to cancel their subscription during the pause period, the cancellation will take effect immediately without a refund for any previous payments.

3. General Account Registration

3.1 To access certain services, such as monthly subscriptions for study guides, you must create an account with the International Personal Trainer Academy.

3.2 You are required to provide current, complete, and accurate information during the registration process.

4. International Personal Trainer Academy CPT (IPTA-CPT) Certification Registration

4.1 Applying for the International Personal Trainer Academy CPT (Certified Personal Trainer) program requires a separate, more rigorous registration process.

4.2 As a CPT applicant, you must provide detailed and precise information, which may include, but is not limited to, your educational background, proof of identity, and professional credentials.

4.3 This information must be verified for accuracy at the time of application and you are obligated to update this information promptly if any changes occur during your certification process.

5. Account Responsibilities

5.1 For all accounts, whether for study guide subscriptions or IPTA-CPT certification, you are responsible for maintaining the confidentiality of your account credentials.

5.2 You agree to accept responsibility for all activities that occur under your account.

5.3 The International Personal Trainer Academy reserves the right to suspend or terminate your account if any provided information proves to be inaccurate, not current, or incomplete.

6. Account Security

6.1 You agree to immediately notify the International Personal Trainer Academy of any unauthorized use of your account or any other breach of security.

6.2 Trainer Academy will not be liable for any loss or damage arising from your failure to comply with this security obligation.

7. Fees and Payments

7.1 The International Personal Trainer Academy accepts payments through various methods, including credit cards and PayPal and more.

7.2 By subscribing to our services or purchasing our products, you agree to pay all applicable fees or charges to your account based on the International Personal Trainer Academy’s fees, charges, and billing terms in effect at the time.

7.3 For the Exam Pass Guarantee, the preferred payment method is Paypal.

8. Refund Policy

8.1 Subscriptions: Subscribers can cancel their monthly subscriptions at any time. However, fees already paid are non-refundable, except in cases of demonstrated service non-performance by the International Personal Trainer Academy, where a prorated refund may be issued.

8.2 Non-Subscription Purchases: Our refund policy for non-subscription purchases (lifetime purchase) varies by product category. Please refer to specific terms provided at the time of purchase.

8.3 48-Hour Window: All customers, whether subscribing to monthly services or making a one-time lifetime access purchase, are entitled to request a refund within 48 hours of their purchase. Requests for refunds must be submitted in writing within the specified 48-hour period following the original purchase.

8.4 Process: To request a refund, customers must contact our support team via chat support found at the bottom right of any International Personal Trainer Academy website page, or by email, with their purchase details.

8.5 Refund Method: Refunds will be processed to the original method of payment unless otherwise specified.

9. The International Personal Trainer Academy Exam Pass Guarantee

9.1 Exam Pass Guarantee Overview: The International Personal Trainer Academy is committed to your success. If you utilize our MVP study program subscription or Lifetime MVP study program for your certification exam and fail, you are eligible for a refund of your purchase and the additional cost of the certification exam retake for the purchased program’s official exam. We will also upgrade your subscription to a lifetime membership to continue using and ensure you pass your exam.

9.1a – The NSCA CSCS retake fee, which is part of the MVP exam pass guarantee is $475 for non-members of the NSCA and $340 for members. If retaking only one section of the exam, it is $385 for non-members and $250 for members.
9.1b – The NASM CPT retake fee, which is part of the MVP exam pass guarantee is $199.
9.1c – The ACE CPT retake fee, which is part of the MVP exam pass guarantee is $249.
9.1d – The NSCA CPT retake fee, which is part of the MVP exam pass guarantee is $435 for non-members of the NSCA and $300 for members.
9.1e – The ACSM CPT retake fee, which is part of the MVP exam pass guarantee is $199.
9.1f – The ISSA CPT retake fee, which is part of the MVP exam pass guarantee is $99.
9.1g – The NCSF CPT retake fee, which is part of the MVP exam pass guarantee is $99.
9.1h – The NASM CES retake fee, which is part of the MVP exam pass guarantee is $99.
9.1i –The NASM PES retake fee, which is part of the MVP exam pass guarantee is $99.
9.1j –The NASM CNC retake fee, which is part of the MVP exam pass guarantee is $199.
9.1k – The ISSA Nutritionist retake fee, which is part of the MVP exam pass guarantee is $199.

9.2 Eligibility:

9.2a – You must have actively and consistently used our MVP study program as your primary study resource.
9.2b – Your exam confidence score within our study system must be in the green (color of confidence score inside LMS study system), indicating approximately 8,000 confidence points, before taking the certification exam.
9.2c – You must notify Trainer Academy within 30 days of receiving your certification exam results if you fail the exam.
9.2d – Purchases made prior to May 1st, 2024, will be subject to the former refund policy, which only excludes the additional exam cost fee paid by Trainer Academy.
9.2e – Exams must be taken within 30 days of the end of your subscription or within the subscription period.

9.3 Claiming the Exam Pass Guarantee:

9.3a – To claim under the Exam Pass Guarantee, contact our support team with official proof of your exam failure and evidence of your exam confidence score being in the green area of progress or having 8,000 confidence points.
9.3b – You must request your refund within the 30-day period following your exam date.
9.3c – The refund and exam pass guarantee payment does not count in the case of exams that are non-proctored and in cases where there is one-take limit to the exam.
9.3d – The refund and exam pass guarantee do not count towards retakes of the exam, only the initial exam attempt.

9.4 Refund Details: Refunds under this exam pass guarantee include the cost of your total subscription or study program and the additional cost of the certification exam retake for the purchased program’s official exam.

10. Job Assurance Guarantee

IPTA provides a Job Assurance Guarantee to individuals who successfully complete the IPTA CPT Certification program.

10.1 Eligibility Criteria for the IPTA MVP Job Assurance Guarantee:

10.1a Achieve a passing score of 70% or higher on the IPTA CPT Certification exam.
10.1b Submit the Job Assurance Guarantee Request Form within 90 days of passing the IPTA CPT Certification exam.
10.1c Apply to at least three personal training positions within a 50-mile radius of your primary residence.
10.1d If approved, you will be refunded only the amount paid specifically for the Job Guarantee, which is considered a value of $99.
10.1e The Job Assurance Guarantee form should be filled out and sent to [email protected].
10.1f The Job Assurance Guarantee cannot be claimed if there are outstanding payments on the account. The program must be paid in full.
10.1g You must be a US resident to qualify for this guarantee.
10.1h You must not have defaulted on payment, and should have completed half of the course payment, minimum, if on the payment plan.

10.2 Important Notes:

10.2a All eligibility requirements must be fulfilled within the designated time frames to qualify for the refund.
10.2b Late or incomplete submissions of the Job Guarantee Request Form will not be considered for refunds.

11. Certification Recertification

11.1 Purpose and Rationale: Trainer Academy requires mandatory recertification every two years to ensure that certificants maintain and expand their professional knowledge and skills. Recertification supports ongoing professional development, keeps certificants updated on current practices, and acknowledges participation in continuing education activities. The two-year period aligns with the introduction of new practices and research in the field.

11.2 Recertification Due Dates:

11.2a Applications and fees are due 45 days prior to certification expiration.
11.2b Certificants are responsible for timely submission and retaining documentation of continuing education activities.
11.2c Courtesy reminders are sent via email, but timely application submission remains the certificant’s responsibility.

11.3 Recertification Options:

11.3a Continuing Education: Earn 24 Continuing Education (CE) credits through educational activities such as webinars, conferences, and online training aligned with the certification blueprint.
11.3b Examination: Pass the current certification exam before the expiration date. If the exam is failed, candidates may recertify through CE credits, provided the certification has not already expired.

11.4 Application Verification and Audits:

11.4a Trainer Academy reserves the right to verify information provided in recertification applications.
11.4b Approximately 5% of applications are audited, requiring evidence of completed CE activities (e.g., certificates).
11.4c Incomplete applications will be returned for correction and must be resubmitted by the deadline.

11.5 Recertification Acceptance:

11.5a Renewal notices are issued upon meeting all requirements.
11.5b Applications from individuals with suspended or revoked certifications will not be accepted.
11.5cCE activities are subject to Trainer Academy’s review and approval, and credit is granted only after completion and proper documentation.

11.6 Failure to Recertify:

11.6a Certifications expire if not renewed by the last day of the certification period.
11.6b Expired certificants may not use the CPT credential or represent themselves as certified until recertification is approved.
11.6c Non-renewed certificants are removed from the online verification registry and will receive official notification.

11.7 Reinstatement Policy:

11.7a Certifications expired for 90 days or less may be reinstated by meeting all recertification requirements, submitting a complete application, and paying the reinstatement fee.
11.7b The expiration date for reinstated certifications remains the same as if renewed on time.

11.8 Lapsed Certification:

11.8a Certifications expired for more than 90 days are considered lapsed.
11.8b To regain certification, individuals must reapply, pay the application fee, meet eligibility requirements, and pass the certification exam.

11.9 Recertification Appeals:

11.9a Individuals denied recertification may appeal within 30 days by submitting a written notice to the certification manager.
11.9b Appeals are reviewed by the Council or an appointed committee, with final decisions made within 45 days.
11.9c No new information may be submitted during the appeal process, and applicants will receive written notice of the final decision within 30 days of review.

12. Free First Recertification

12.1 The first recertification application fee for the certification is waived by IPTA for individuals who purchase a participating program package. To qualify, applicants must submit all required forms, documentation, and Continuing Education Units (CEUs) within the designated timeframe, as outlined in the certification’s handbook.

12.2 Completed recertification applications under the Free First Recertification guarantee must be submitted to [email protected].

12.3 This offer applies exclusively to the first recertification, which must be completed within two years of the initial certification’s expiry date. Standard recertification rates will apply for all subsequent recertifications.

12.4 Late fees will apply if recertification is not completed by the specified deadline, two years after the date of completion, and enters the late submission period.

13. Unlimited Exam Retakes + Pass Guarantee: IPTA CPT MVP

13.1 Purchasers of the MVP Study Program for the IPTA CPT certification are eligible for unlimited exam retakes, provided they achieve a qualifying confidence score within the program. A qualifying confidence score is defined as 8,000 points or more out of the maximum 10,000 points available.

14. Free Online CPR/AED Certification: IPTA CPT MVP

14.1 Purchasers of the MVP Study Program for the IPTA CPT certification are eligible to receive the IPTA CPR/AED Certification Course at no additional cost. This offer can be redeemed using a coupon code provided at checkout for the CPR/AED course.

14.2 This offer is valid only for the initial certification. For subsequent recertification submissions, the CPR/AED course will be available for purchase at the standard rate of $99.

15. Intellectual Property

15.1 – All materials, including courses, content, logos, and trademarks, are owned by the International Personal Trainer Academy or its licensors.

15.2 – You may not use, alter, or distribute these materials except as explicitly authorized through a licensed agreement.

16. License and Access

16.1 The International Personal Trainer Academy grants you a limited, non-exclusive, non-transferable license to access and use the National Personal Trainer Academy materials for your personal and non-commercial use.

11.2 This license does not include any resale or commercial use of any International Personal Trainer Academy service or its contents.

17. Limitations on Use

17.1 – You may not modify copies of any materials

17.2 – You may not use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.

177.3 – You may not reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas or algorithms of any part of the services.

17.4 – You may not rent, lease, loan, sell, sublicense, distribute, copy, translate, modify, adapt, improve, or create derivative works from any part of the services or included content.

17.5 – You may not use the services or materials for any commercial purpose or for any public display (commercial or non-commercial).

17.6 – You may not attempt to access unauthorized areas of the services, interfere with the technical aspects of the services, or evade measures used to prevent or restrict access to the services.

18. Termination and Account Cancellation

18.1 The International Personal Trainer Academy may terminate or suspend your account and bar access to the services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the services or manually cancel through your account management page.

19. Installment Plans

19.1 IPTA may offer installment payment plans for certain products and services. For more details, please contact an IPTA sales associate. A valid payment method must be provided to initiate and maintain an installment plan.

19.2 Cancellation or modification of your payment method does not release you from the obligation to fulfill the remaining installment payments.

19.3 Except where restricted by applicable law, IPTA may declare your installment plan in default under the following conditions:

19.3a. If a scheduled payment cannot be processed or is not received in full, and the balance remains unpaid for more than five (5) business days past the due date.
19.3b. If any event occurs that, in IPTA’s reasonable judgment, significantly affects your ability to meet your payment obligations.

19.4 If your installment plan is declared in default, IPTA may, without prior notice:

19.4a Suspend or terminate your access to IPTA products and services.
19.4b Revoke any certifications issued by IPTA.
19.4c Deny recertification requests.

19.5 To be eligible to sit for the final exam, a minimum of two (2) installment payments must be successfully processed. Failure to meet this requirement may result in a delay or denial of exam access until the requirement is met.

20. Default of Payment

20.1 If an installment plan is declared in default, IPTA reserves the right, where legally permitted, to:

20.1a Demand immediate payment of the full remaining balance of the installment plan.
20.1b Pursue outstanding balances through legal action or third-party collection agencies.

20.2 In the event of a default, the account holder is responsible for all associated costs of collection, including but not limited to attorney fees, court costs, and administrative fees.

20.3 IPTA reserves the right to report payment defaults to credit reporting agencies, which may impact your credit history.

20.4 IPTA may, at its sole discretion, sell all or part of the payment obligations under the installment plan to a third-party agency at any time.

21. Changes to Terms and Services

21.1 We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect.

21.2 What constitutes a material change will be determined at our sole discretion. We also reserve the right to alter or discontinue any aspect of our services at any time, including, but not limited to, content, features, and access methods.

22. Governing Law

22.1 These terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect.

23. Limitation of Liability

23.1 In no event will the International Personal Trainer Academy, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

24. Dispute Resolution

24.1 You agree to first attempt to resolve any dispute informally by contacting us. If a dispute is not resolved within 30 days of submission, you or the International Personal Trainer Academy may resolve any disputes arising under these terms through binding arbitration in accordance with the provisions of this Agreement.

25. Contact Information

25.1 For any questions about these terms, please contact us here at the International Personal Trainer Academy or by chat support within the popup box at the bottom right of your page.