Support and FAQ

We are delighted to welcome you to the Support and FAQ page of Trainer Academy. Our primary goal is to provide you with outstanding support and ensure your journey with us is smooth and enjoyable.

Whether you are a new customer seeking guidance or a loyal long-time client in need of assistance, we have created a collection of frequently asked questions, troubleshooting tips, and general knowledge to assist you.

Our dedicated support team has compiled these resources to empower you with the necessary information and solutions to make the most of our offerings.

Take a moment to explore the categories and topics listed on this page. Each category covers specific aspects of our products/services, allowing you to quickly find answers to common inquiries.

If you can’t find the answers you’re looking for or require further clarification, don’t hesitate to reach out to our support team. Go to our contact page at the bottom of the page or use the live chat feature in the bottom right of your screen.

You may also reach out to our email at [email protected] or [email protected].

At Trainer Academy, we pride ourselves on our commitment to customer satisfaction. We value your time and aim to provide prompt and effective support. Your feedback and inquiries are important to us, as they help us improve our services and better meet your needs.

Thank you for choosing Trainer Academy. We appreciate your trust in us, and we are dedicated to ensuring your experience with our products/services exceeds your expectations.

Begin your journey by exploring the FAQ categories below, and let us assist you every step of the way by reaching out to our support chat.

Trainer Academy CPT

What is the Trainer Academy CPT?

The Trainer Academy CPT is an NCCA-accredited personal training certification that we launched in 2023. It is accompanied by a state-of-the-art textbook, and the certification was crafted by fitness experts to ensure the quality of content. The certification comes from our years of experience in teaching fitness.

What are the requirements to qualify for the TA CPT?

To qualify for our personal training certification, you must meet these three requirements:
– Be 18+ years of age
– Hold a high school diploma or the equivalent
– Hold a current CPR/AED certification

Is the TA CPT accredited by the NCCA?

The TA CPT is scheduled for full accreditation by the fall of 2023. Anyone who receives the certification will still attain this NCCA accreditation regardless of when they certify with us. The NCCA is the gold standard accreditation for fitness organizations.

What platform is used for the certification exam?

For the certification exam testing, we use Prometric and their associated companies. This allows testers to take their exam in-person at official proctoring locations or through remote proctored exams. Remote proctoring is newer to the industry and is still being fine-tuned for the best and easiest user experience.

Where can I apply for the certification?

The Trainer Academy CPT application process can be started from the TA CPT home page. We will go through your application to ensure you meet the requirements, and after application acceptance, you can schedule your exam.

Where can I find the TA CPT textbook?

The Trainer Academy CPT textbook can be found online for free from the textbook home page. The textbook can also be downloaded from the same page in PDF format.

Study Materials

How can I find the study packages offered by Trainer Academy?

You can find all of our study materials by using the “Study Materials” drop-down menu at the top of any page on Trainer Academy. From there, you can choose which of the study programs you are looking for. Make sure to sign up for a sample chapter or ask our live chat for help with that.

What is included in the study packages?

Depending on the tier of package that you have, the materials we offer to help learners are study guides, practice tests, flashcards, study guide answers, mnemonics, blueprint, cram sheet plan, audio guide, and a cheat sheet.

How long do I have access to my purchased study packages?

Our study materials and packages come with lifetime access. We understand that sometimes you need a break from studying or life gets in the way, and regardless of when you purchase the program, you get to come back to our most up-to-date version of your certification program.

What certifications does Trainer Academy have study materials for?

We have study packages for the NSCA CSCS, NSCA CPT, NASM CPT, ACE CPT, ACSM CPT, ISSA CPT, NCSF CPT, NASM CES, NASM PES, NASM CNC, and ISSA Nutritionist.

What are the three tiers of study packages?

Our materials come in three package tiers. These are the Rookie, All-star, and MVP packages. Rookie is the most basic of the packages, All-star is an upgrade of the Rookie package and includes flashcards and practice tests, and MVP is the final ultimate package, including all study materials and a pass guarantee.

Are the materials offered in a digital format?

Our materials are handled through the Podia platform, Brainscape, and Brillium. Podia allows us to deliver the study materials in the best and most convenient format. Brainscape allows us to offer flashcards in an easy-to-use for learners. Lastly, Brillium allows for ease of testing for the practice test materials.

Do study packages include official textbooks?

We do not include official textbooks with our study programs. We only include study materials for all programs unless it is our own Trainer Academy certification program.


How can I purchase the products?

You can purchase products on the desired study programs page (found in the drop-down menu at the top). You will need to click sign-up and this will allow you to set up your account and also pay for the program. You can pay for the products using a credit card, debit card, or Paypal. We also offer 1-click checkout with Link.

How are your products delivered?

Our products are delivered through the Podia platform. This is the most convenient platform for us and learners to use the materials. The study products will be available as documents or links in the case of flashcard study or practice testing.

What is your refund policy?

We offer a refund within 48 hours on our products, and we also offer a pass guarantee on our MVP programs. This means that if you fail your certification exam, you get all of your money back, no questions asked. We are very confident that you will pass your certification exam, but just in case, we are happy to refund you in case something does go wrong.

My test is very soon… how quickly can I start studying?

You can set up your account, sign in, and start studying ASAP. We know that your time is very important, so we make sure that the process is quick and easy to get you in and studying.

Is Trainer Academy legitimate?

Trainer Academy is legitimate. We have years of experience in the fitness industry and helping learners pass their certification exams. We have a variety of team members who have their own businesses and jobs in fitness, so we are able to bring unique perspectives and quality to the study materials and our own personal training certification.

Is Trainer Academy good?

Trainer Academy is going to help with all of the certification exams offered on our site. We have years of experience in assisting learners by cutting their study time in half. Don’t just take our word for it; check our reviews on TrustPilot and from trusted websites like PTPioneer and more.

Are the study materials worth it?

The Trainer Academy materials are definitely worth it if you are looking to cut your study time down and want help with knowing what to focus on in order to pass your certification exam. We know it can be stressful staring at a textbook with hundreds upon hundreds of pages, so that is why we look to help cut your study time down with our materials. It is definitely worth it when you consider the pass guarantee.

See if our exam pass guarantee study system is right for you!


Try The CSCS MVP For Free 🤓

See if our exam pass guarantee study system is right for you!


Try The ACSM MVP For Free 🤓

See if our exam pass guarantee study system is right for you!


Try The ACE MVP For Free 🤓

See if our exam pass guarantee study system is right for you!


Try The NASM MVP For Free 🤓

See if our exam pass guarantee study system is right for you!


Try The ISSA MVP for free 🤓

Find out if our study system is right for you!


Try the NSCA MVP for free 🤓