Thank you for choosing Trainer Academy for your learning needs. We value our customers and strive to provide a satisfactory experience with our services. Please take a moment to review our refund policy outlined below.
1. General Refund Policy:
- Customers are eligible for a refund within 48 hours of purchase for any package offered by Trainer Academy. We may ask for some simple feedback used for the betterment of study systems and user experience.
- To request a refund, please contact our customer support team at the Intercom powered chat support found in the bottom right of your screen or by email at [email protected] within the specified 48-hour window. Include your order details and the reason for the refund request in the email.
2. MVP Tier Study Package Pass Guarantee:
- Our MVP packages come with a Pass Guarantee for certification exams.
- If a customer purchases an MVP-Tier package and fails the certification exam, they are entitled to a full refund of the package cost.
- To claim the refund under the Pass Guarantee, the customer must provide the official documentation showing they have taken the exam and received a failing grade.
- The request for a refund under the Pass Guarantee should be made within 30 days of receiving the exam results. Please send the relevant documentation to the support chat in the bottom right of the screen or to the email [email protected].
- Refunds will be issued using the original payment method used during the purchase.
- If payments are made through Paypal, please provide the Paypal email associated with the account, or if it is the same as the Trainer Academy account, make sure to inform the support agent.
- After a 48-hour window refund is processed, access to any course materials associated with the purchase will be revoked.
- Study package privileges are not revoked in the case of a failed exam refund.
For any questions, concerns, or refund requests, please reach out to our customer support team at [email protected].
We appreciate your business and look forward to serving you better in the future.
Trainer Academy reserves the right to modify the refund policy at its discretion. Any changes to the policy will be communicated to customers through our official website and communication channels.