Trainer Academy Refund Policy

Thank you for choosing Trainer Academy for your learning needs. We value our customers and strive to provide a satisfactory experience with our services. Please take a moment to review our refund policy outlined below.

General Refund Policy:

  • Customers are eligible for a refund within 48 hours of purchase for any package offered by Trainer Academy. We may ask for some simple feedback used for the betterment of study systems and user experience.
  • To request a refund, please contact our customer support team at the Intercom powered chat support found in the bottom right of your screen or by email at [email protected] within the specified 48-hour window. Include your order details and the reason for the refund request in the email.
  • Refund will be processed to the original method of payment unless otherwise specified.

MVP Tier Study Package Exam Pass Guarantee:

Trainer Academy is committed to your success. If you utilize our MVP study program subscription or Lifetime MVP study program for your certification exam and fail, you are eligible for a refund of your purchase and the additional cost of the certification exam retake for the purchased program’s official exam.

  • The NSCA CSCS retake fee, which is part of the MVP exam pass guarantee is $475 for non-members of the NSCA and $340 for members. If retaking only one section of the exam, it is $385 for non-members and $250 for members.
  • The NASM CPT retake fee, which is part of the MVP exam pass guarantee is $199.
  • The ACE CPT retake fee, which is part of the MVP exam pass guarantee is $249.
  • The NSCA CPT retake fee, which is part of the MVP exam pass guarantee is $435 for non-members of the NSCA and $300 for members.
  • The ACSM CPT retake fee, which is part of the MVP exam pass guarantee is $199.
  • The ISSA CPT retake fee, which is part of the MVP exam pass guarantee is $99.
  • The NCSF CPT retake fee, which is part of the MVP exam pass guarantee is $99.
  • The NASM CES retake fee, which is part of the MVP exam pass guarantee is $99.
  • The NASM PES retake fee, which is part of the MVP exam pass guarantee is $99.
  • The NASM CNC retake fee, which is part of the MVP exam pass guarantee is $199.
  • The ISSA Nutritionist retake fee, which is part of the MVP exam pass guarantee is $199.

Eligibility:

  • You must have actively and consistently used our MVP study program as your primary study resource.
  • Your exam confidence score within our study system must be in the green (color of confidence score inside LMS study system), indicating approximately 8,000 confidence points, before taking the certification exam. If you are on the Podia study system, you must have completed and checked off all study items.
  • You must notify Trainer Academy within 30 days of receiving your certification exam results if you fail the exam.
  • Purchases made prior to May 1st, 2024, will be subject to the former refund policy, which only excludes the additional exam cost fee paid by Trainer Academy.

Claiming the Guarantee:

  • To claim under the Exam Pass Guarantee, contact our support team with official proof of your exam failure and evidence of your exam confidence score being in the green area of progress or having 8,000 confidence points. If you are on the Podia study system, you must have completed and checked off all study items.
  • You must request your refund within the 30-day period following your exam date.
  • The request for a refund under the Exam Pass Guarantee should be made within 30 days of receiving the exam results. Please send the relevant documentation to the support chat in the bottom right of the screen or to the email [email protected].

Important Notes:

  • Refunds will be issued using the original payment method used during the purchase.
  • If payments are made through Paypal, please provide the Paypal email associated with the account, or if it is the same as the Trainer Academy account, make sure to inform the support agent.
  • When a refund is processed, access to any course materials associated with the purchase will be revoked.
  • Study package privileges are not revoked in the case of a failed exam refund.

Contact Information:
For any questions, concerns, or refund requests, please reach out to our customer support team at the bottom right of your screen with the chat button.

We appreciate your business and look forward to serving you better in the future.

Trainer Academy reserves the right to modify the refund policy at its discretion. Any changes to the policy will be communicated to customers through our official website and communication channels.

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACE CPT exam. Should you not, we'll refund your entire payment and cover the $249 exam retake fee with the American Council on Exercise.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by ACE.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $249 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of sports medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CPT exam. Should you not, we'll refund your entire payment and cover the $300-$435 (whether you are an NSCA member or not) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $300-$435 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACSM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with The American College of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ACSM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NCSF CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The National Council on Strength and Fitness.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NCSF.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA nutrition exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM PES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CNC exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee.Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CSCS exam. Should you not, we'll refund your entire payment and cover the $250 - $475 (whether you fail one or both sections) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to [email protected] with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $250 - $475 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

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