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Support and FAQ

We are delighted to welcome you to the Support and FAQ page of the IPTA. Our primary goal is to provide you with outstanding support and ensure your journey with us is smooth and enjoyable.

Whether you are a new customer seeking guidance or a loyal long-time client in need of assistance, we have created a collection of frequently asked questions, troubleshooting tips, and general knowledge to assist you.

Our dedicated support team has compiled these resources to empower you with the necessary information and solutions to make the most of our offerings.

Take a moment to explore the categories and topics listed on this page. Each category covers specific aspects of our products/services, allowing you to quickly find answers to common inquiries.

If you don’t see your question answered below, our team can help.

Contact & Support

Chat: Chat box available 24/7 
Email: traineracademycpt@traineracademy.org.
Phone: (972) 502-9445
Hours: 8am–8pm Monday–Friday

International Personal Trainer Academy CPT

What is the International Personal Trainer Academy CPT?

The International Personal Trainer Academy CPT is personal training certification launched in 2023 that focuses on entry-level certification for fitness professionals.

What are the requirements to qualify for the IPTA CPT?

To qualify for our personal training certification, you must meet these three requirements:
– Be 18+ years of age
– Hold a high school diploma or the equivalent
– Hold a current CPR/AED certification

Is the IPTA CPT accredited by the NCCA?

The IPTA CPT is accredited by the NCCA, as of January 2024. The NCCA is the gold standard accreditation for fitness organizations.

What platform is used for the certification exam?

For the certification exam testing, we use Prometric and their associated companies. This allows testers to take their exam in-person at official proctoring locations or through remote proctored exams.

Where can I apply for the certification?

The IPTA CPT application process can be started from the IPTA CPT home page. We will go through your application to ensure you meet the requirements, and after application acceptance, you can schedule your exam.

How do I prepare to take the International Personal Trainer Academy CPT certification exam?

The IPTA CPT Textbook is available for free from the textbook home page. The textbook is available on Kindle, Apple Books, and can be downloaded in a PDF format.

You can also buy a study program with us to help cut down study time and focus on passing the exam. This is complete with a study guide, flashcards, mnemonic devices, and more.

In compliance with national accrediting standards for certification programs, the International Personal Trainer Academy Certification Council, the governing body for the CPT certification program, is not involved in the development or delivery of review materials for International Personal Trainer Academy’s CPT certification examination.

The Council does not require candidates for its CPT certification to purchase training materials. Purchase of resources to prepare for the International Personal Trainer Academy CPT certification are optional and does not guarantee a passing score on the exam.

Do you offer study materials for the IPTA CPT?

Yes, we have an in-depth study program devoted to helping cut down study time for the IPTA CPT. We offer various levels of packages for users to purchase the package most optimal for their fitness education journey.

Where do I log in to access my course?

The login portal for the Certifications and Study Programs can be found at study.traineracademy.org.

What is the CPT exam format?

The IPTA CPT exam is a proctored and computer-based exam with:

– 135 multiple-choice questions (110 scored + 25 unscored/pretest)
– 3 hours to complete
– Offered in English

How much does it cost to retake the IPTA CPT exam?

The IPTA CPT Exam Retake fee is $199.

Do you audit applications?

Yes—Trainer Academy states it will audit approximately 5% of applications to confirm requirements are met with the NCCA.

What is the Domain Content Outline (DCO) for the IPTA CPT?

Domain 1: Professional Responsibility and Client Relationships (10%)
Domain 2: Anatomy, Structure, Function and Movement (20%)
Domain 3: Interview and Client Assessment (13%)
Domain 4: Training Fundamentals, Modalities, and Applications (25%)
Domain 5: Program Development and Modifications (18%)
Domain 6: Overall Health and Wellness (14%)

IPTA Certified Nutrition Specialist (CNS) Certification FAQs

What is the IPTA CNS certification?

The CNS is IPTA’s nutrition coaching certification designed to build practical nutrition knowledge and coaching skills. The course is also a specialization certification. It counts as 23 Continuing Education Credits when re-certifying for one of the IPTA certifications.

Who is the CNS certification for?

Common fits include:

Personal trainers who want to add nutrition coaching
Health/wellness coaches
Fitness professionals who want stronger nutrition fundamentals

Can CNS be bundled with CPT?

Yes—your site describes a BOGO-style offer where CPT enrollment can include access to CNS at no extra cost (when the promotion is active)

Does the IPTA CNS require renewal/recertification?

The CNS program is a certification, like the other IPTA programs, and it does follow the same two year recertification schedule. For more information about recertification, reach out to our support team.

What is the Domain Content Outline (DCO) for the IPTA CNS?

Domain 1: Nutrition & Your Body (10%)
Domain 2: Nutrients (40%)
Domain 3: Nutrition Guidelines (15%)
Domain 4: Coaching Strategies – (30%)
Domain 5: Business and Legal (5%)

IPTA Certified Bodybuilding Specialist (CBS) Certification

What is the IPTA CBS certification?

The IPTA CBS is IPTA’s bodybuilding-focused certification. It’s designed for coaches who want to work with physique/bodybuilding-style goals. This course is also a specialization course. It counts as 23 Continuing Education Credits when using the course for recertification purposes.

Who should consider CBS?

The IPTA CBS is typically a good fit for:

Coaches working with hypertrophy/body composition clients
Trainers who want more bodybuilding-specific programming knowledge
Athletes/coaches preparing for physique-style outcomes

Do I need to be a CPT to do CBS?

Not always. Some students take CBS as a specialization after CPT, while others start with a bodybuilding focus. If a student’s goal is to work as a personal trainer in a gym, CPT is usually the best starting point.

Can I bundle CBS with CPT?

Yes—your site offers a CPT + CBS BOGO bundle (when active) amongst other bundles. Be sure to check out our IPTA home page for the latest offers and bundles.

What is the Domain Content Outline (DCO) for the IPTA CBS?

Domain 1: Scientific Foundations of Physique Development (15%)
Domain 2: Hypertrophy Training Methods & Program Design (35%)
Domain 3: Nutrition and Supplementation (20%)
Domain 4: Assessments and Contest Prep (15%)
Domain 5: Recovery and Injury Management (5%)
Domain 6: Coaching Psychology, Client Management & Business Skills (10%)

Study Materials for Fitness Industry Certifications

How can I find the study packages offered by International Personal Trainer Academy?

You can find all of our study materials by using the “Study Materials” drop-down menu at the top of any page on traineracademy.org. From there, you can choose which of the study programs you are looking for. Make sure to sign up for a sample chapter or ask our live chat for help with that.

What is included in the study packages?

Depending on the tier of package that you have, the materials we offer to help learners are study guides, practice tests, flashcards, study guide answers, mnemonics, blueprint, cram sheet plan, audio guide, and a cheat sheet.

How long do I have access to my purchased study packages?

Our study materials and packages come with lifetime access. We understand that sometimes you need a break from studying or life gets in the way, and regardless of when you purchase the program, you get to come back to our most up-to-date version of your certification program.

What certifications does International Personal Trainer Academy have study materials for?

We have study packages for the NSCA CSCS, NSCA CPT, NASM CPT, ACE CPT, ACSM CPT, ISSA CPT, NCSF CPT, NASM CES, NASM PES, NASM CNC, and ISSA Nutritionist.

What are the three tiers of study packages?

Our materials come in three package tiers. These are the Rookie, All-star, and MVP packages. Rookie is the most basic of the packages, All-star is an upgrade of the Rookie package and includes flashcards and practice tests, and MVP is the final ultimate package, including all study materials and a pass guarantee.

Are the materials offered in a digital format?

Our materials are handled through our own LMS learning platform. This allows us to have all study materials within one location, digitally, and easy to use on phone, tablet, or computer.

Do study packages include official textbooks?

We do not include official textbooks with our study programs. We only include study materials for all programs unless it is our own the International Personal Trainer Academy certification program.

How do I cancel a subscription?

You can cancel monthly subscriptions, but amounts already paid are typically non-refundable. You can cancel from your Profile page, found in the top right of the home page when signed in. Click on billing details to cancel your subscription. If you need help canceling, contact support.

Study System FAQs

Where can I find the Study Guide, Flashcards, Tests, Performance, Audio Guide, and other study materials offered?

We suggest all users go through the instruction manual found on the home page once signing in on your trial or paid subscription account. This will go through all of the features in order to help you get acquainted with the study system. If a problem arises, reach out to one of the support channels on this site.

How do I cancel or unsubscribe from my monthly subscription?

Please follow these steps to unsubscribe-

1. Go to the “Profile page” by clicking the icon at the top right corner

2. Go the the billing section by clicking the “Billing” button at the left bottom of the Profile section

3. Click on Billing History

5. Click “Cancel Subscription” button

How and when do I get access or receive the materials?

Upon purchasing, you will have immediate access to all study materials that you purchased here at Trainer Academy.

All of our study materials are digital and can be accessed in your study portal. All of our study materials can be accessed on any device such as a smartphone, tablet or computer.

If you do not receive access within 5 minutes, please email support or reach out through the chat and we will get it resolved as quick as possible.

How can I login to my Study Program?

If you purchased your program after April, 2024, you can login in the new login at https://study.traineracademy.org/sign-in.

If you bought a program prior to April, 2024, then you can login at https://learn.traineracademy.org/login.

Miscellaneous

How can I purchase the products?

You can purchase products on the desired study programs page (found in the drop-down menu at the top). You will need to click sign-up and this will allow you to set up your account and also pay for the program. You can pay for the products using a credit card, debit card, or Paypal. We also offer 1-click checkout with Link.

How are your products delivered?

Our products are delivered through the Podia platform. This is the most convenient platform for us and learners to use the materials. The study products will be available as documents or links in the case of flashcard study or practice testing.

What is your refund policy?

We offer a refund within 48 hours on our products, and we also offer a pass guarantee on our MVP programs. This means that if you fail your certification exam, you get all of your money back, no questions asked. We are very confident that you will pass your certification exam, but just in case, we are happy to refund you in case something does go wrong.

My test is very soon… how quickly can I start studying?

You can set up your account, sign in, and start studying ASAP. We know that your time is very important, so we make sure that the process is quick and easy to get you in and studying.

Is the International Personal Trainer Academy legitimate?

The International Personal Trainer Academy is legitimate. We have years of experience in the fitness industry and helping learners pass their certification exams. We have a variety of team members who have their own businesses and jobs in fitness, so we are able to bring unique perspectives and quality to the study materials and our own personal training certification.

Is the International Personal Trainer Academy good?

The International Personal Trainer Academy study materials help with all of the certification exams offered on our site. We have years of experience in assisting learners by cutting their study time in half. Don’t just take our word for it; check our reviews on TrustPilot and from trusted websites like PTPioneer and more.

Are the study materials worth it?

The the International Personal Trainer Academy materials are definitely worth it if you are looking to cut your study time down and want help with knowing what to focus on in order to pass your certification exam. We know it can be stressful staring at a textbook with hundreds upon hundreds of pages, so that is why we look to help cut your study time down with our materials. It is definitely worth it when you consider the pass guarantee.

How long does it take to go through your course?

How long does it take to study your program and get certified?

Here at Trainer Academy we usually recommend that you spend 16 weeks studying. But, this can vary depending on how much knowledge you already have.

All of our MVP packages come with four different study blueprints for people with different study needs. Let me break these down for you.

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your MBG Functional Nutrition exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with Mind Body Green. 

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by MBG.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NCSF Sports Nutrition exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The National Council on Strength & Fitness.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NCSF.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your MBG Functional Nutrition exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with Mind Body Green.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the MBG.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NCSF Sport Nutrition Specialist exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The National Council on Strength and Fitness.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NCSF.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA nutrition exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments include an exam Pass Guarantee. IPTA CPT: upon course completion, enjoy unlimited retakes until you pass. For other certifications, we refund study material costs and cover retake fees ranging from $99 to $475, depending on the organization and course completion.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your IPTA purchase) and attach the proof of failure issued by organization you are studying with.

What happens next

We will confirm your program completion via your account, process a full refund, and transfer $99 to $475 for the exam retake fee, depending on the organization. Additionally, we will upgrade your account to MVP lifetime access, except for IPTA CPT, which already has lifetime access.

See if our exam pass guarantee study system is right for you!

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Try The CSCS MVP For Free 🤓

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Try The ACSM MVP For Free 🤓

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Try The ACE MVP For Free 🤓

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Try The NASM MVP For Free 🤓

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Try the NSCA MVP for free 🤓

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Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACE CPT exam. Should you not, we'll refund your entire payment and cover the $249 exam retake fee with the American Council on Exercise.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by ACE.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $249 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of sports medicine.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CPT exam. Should you not, we'll refund your entire payment and cover the $300-$435 (whether you are an NSCA member or not) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $300-$435 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ACSM CPT exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with The American College of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ACSM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NCSF CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The National Council on Strength and Fitness.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NCSF.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your ISSA CPT exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with The International Sports Sciences Association.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the ISSA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM PES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CES exam. Should you not, we'll refund your entire payment and cover the $99 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $99 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NASM CNC exam. Should you not, we'll refund your entire payment and cover the $199 exam retake fee with the National Academy of Sports Medicine.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NASM.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $199 to you for the exam retake fee.Additionally, we will upgrade your account to MVP lifetime access for free. 

Our MVP enrollments are backed by a Pass Guarantee. Complete our program and we assure you'll pass your NSCA CSCS exam. Should you not, we'll refund your entire payment and cover the $250 - $475 (whether you fail one or both sections) exam retake fee with the National Strength and Conditioning Association.

Close

How does it work?

To claim

Simply forward an email to guarantee@traineracademy.org with your full name (which must correspond with the name and email address from your Trainer Academy purchase) and attach the proof of failure issued by the NSCA.

What happens next

We will verify your successful completion of the program through your account. Upon confirmation, we will promptly process a full refund (you will be notified via a separate email) and transfer $250 - $475 to you for the exam retake fee. Additionally, we will upgrade your account to MVP lifetime access for free.